Frequently asked questions
FAQs
About Rapid Tech
What products does RapidTech offer?
Rapid Tech provides enterprise-grade desktops, laptops, and network devices from trusted brands like HP, Dell, and Lenovo, as well as computer peripherals, accessories, and co-managed IT support services.
Do you cater to both businesses and individual customers?
Yes. We serve both B2B clients such as IT-BPM companies, call centers, and shared services firms, as well as individual customers looking for high-quality IT hardware.
Ordering & Payment
How can I place an order?
You can place an order through our website, via email, or by contacting our sales team. For bulk orders, we recommend reaching out directly to our account managers.
What payment methods do you accept?
We accept bank transfers, corporate checks, credit/debit cards, and select online payment gateways. Payment terms may vary for corporate clients.
Shipping & Delivery
Do you deliver nationwide?
Yes. Rapid Tech provides
Philippine-wide delivery through trusted couriers and our own logistics team.
How long does delivery take?
Metro Manila deliveries typically take 1-3 business days, while provincial deliveries take 3-7 business days, depending on location and stock availability.
Warranty & Returns
Do your products come with a warranty?
Yes. All products come with manufacturer warranties, and Rapid Tech offers assistance in processing warranty claims.
What is your return policy?
Returns and exchanges are accepted within 7 days from receipt for defective, damaged, or incorrect items, subject to our Return and Exchange Policy.
Corporate Accounts
Do you offer corporate pricing or bulk discounts?
Yes. We offer special pricing and flexible payment terms for corporate accounts and volume purchases.
Can you handle IT procurement for our company?
Absolutely. Our procurement team can source, quote, and deliver the IT hardware you need-complete with after-sales support.
Support & Services
Do you offer technical support?
Yes. Our co-managed IT support services include setup, installation, troubleshooting, and preventive maintenance.
How can I contact Rapid Tech for support?
You can reach our support team via email, phone, or our website's contact form. We also have dedicated account managers for our corporate clients.